How to Know Your Customers Intimately – 6 Questions to Win the Hearts of Your Customers

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Believe me, offering your products online is not as simple as just putting products in front of your customers and expecting them to buy.

Most often, your customers would not even bother about your offer if it doesn’t appeal to them.

And, that is why you need to write an offer that will compel your customers to buy, “An offer that they can’t resist”, and it all starts with walking in your customer’s shoe.

To know your customers intimately, you need to understand the:

  • Problems that your customers are facing; 
  • Reason(s) that made them want to look for a solution in the first place; and
  • Fear that is stopping them from achieving what they want.

There is a mechanism behind writing a compelling sales offer, and this is what we are covering in this article.

Why should you Understand your Customers?

If you have studied any form of sales or marketing, you would already know what I am talking about.

Heard of “The greatest salesperson on earth is one who doesn’t sell” and “Nobody wants to be sold, but everybody wants to buy”?

Both sentences sound contradicting, but they hold a whole bunch of truth.

A great salesperson offers a solution to a needy customer, and the customer will not feel that she or he is being sold, because the need has been fulfilled.

How to know your customers - Everyone Loves to Buy

Imagine you are a wealthy young chap with a family of 5 and you wanted to buy a luxurious car to provide comfort for your family.

Two car salesmen approached you on different occasion, and they both promoted different cars to you.

The first salesman offered a slick 2 seater convertible sports car that is driven by many celebrities.

And, the other offered a 7 seater space wagon. Who would you buy from?

The salesman who offered the 7 seater space wagon has taken the time to understand the needs and wants of the customer, you.

And I think you would’ve bought from this salesman as well.

The other salesperson only thought about his interest, which is selling nice looking sports cars that will allow him to hit his sales target faster.

So it boils down to having a great understanding of your customers, but how?

How Well Do You Know Your Customers?

To be able to connect to your customers on a personal level, you have to understand them thoroughly.

Here are 6 questions to answer, and I have provided you with an example of how to answer them.

* The examples are hypothetical, and it is for illustrative purpose only.

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The Questions


    1. WHO:

  • Are your customers?
  • Are you in the sales copy?

My target customers are mostly males between the age of 30 to 50 years old, who are facing a lot of stress, which resulted in Hair loss.

In the sales copy, I will be an expert advising my potential customers. I am an expert not because of my medical background, but because I have walked the path of my customers and I know the pain an agony that they are facing every day.

    2. WHAT:

  • Are the top 3 fears of your customers?
  • Product are you selling and what will it do for your customers
  • Guarantee do you provide?

My target customers are mostly males between the age of 30 to 50 years old, who are facing a lot of stress, which resulted in Hair loss.

In the sales copy, I will be an expert advising my potential customers. I am an expert not because of my medical background, but because I have walked the path of my customers and I know the pain an agony that they are facing every day.

3. WHEN:

  • Will the Sales Copy run?
  • Will the customers most likely buy?
  • Is the best time to make this offer?

Because the product is not seasonal, the offer should run all year round – Some products like winter wear can only be promoted effectively during the last quarter of the year.

My customers will most likely buy when they have decided that they want to regain their confidence.

As most of my customers are parents, the best time would be during the holiday season (June or December) when they will take time off from their work. That is when they will have the time to self-reflect.


  • Can you find your customers
  • Will your sales copy run?

Male between the age of 30 to 40 are most IT savvy, so they will most likely source their information on how to cope with hair loss through search engines. The older customers will most likely read newspaper, health magazines and listen to health-related radio stations.

So, my sales copy will be advertised through search engines like Google Adwords and Bingads, and will also be in the newspaper, health magazines, and radio stations.

5. WHY:

  • Do you think your product suits your customers?
  • Taking action is better than not?
  • Must your customers buy now?

“Receive before you pay”, that’s our company’s Motto. We are so confident in our product that we want our customers to benefit from it before they pay for it. If our product doesn’t suit our customers, we don’t want their money.

What do our customers have to lose? So many of our existing customers have already benefited from our product, and we are sure our prospective customers will too. We will use sentences like “Stop sulking over your lost hair and do something about it! BEFORE IT IS TOO LATE!” to get them to take action.

Because our offer WILL NOT RUN FOREVER, we want our customers to act now. We will use sentences like “Before the demand of our product shoot through the roof, and we raise our prices, you have to act now.”

6. HOW:

  • Will your product change your customer’s life?
  • Do your customers contact you if they have any questions?
  • Will your product be delivered to your customers?
  • How do they buy from you?

Our product has helped 60-year-old man to look like they are in their forties, and all of them have regained their confidence in their social lives. We are so grateful to our customers who have shared their experience with our products, and you can view the testimonials here.

Our customers who want to know more about our product can contact us at …

We will deliver our products right at our customers’ doorstep.

Our customer would have to provide their billing information, and we will only charge them on the second delivery of our products to them.

So there you have it, the 6 simple questions to get to know your customers better. It can’t be as simple as this.

Understand your Customers without spending a single dime on Marketing Research

  1. Interview your existing Customers
  2. Read reviews of your products, as well as reviews of your competitors (You are looking for problems that customers face, and complaint on the products)
  3. Join Forums that relate to your niche, read customers post, and communicate with people in the forum (Note that your purpose is to dig information of your customers and not to sell your products)
  4. Send out online surveys to your existing customers
  5. Join related Social Media groups and communicate with people in the group

Time to Craft your Sales Offer

Do you see your sales offer coming to life after the above exercise?

Now that you have selected the type of offer(s) you want to use, and you have a great deal of knowledge about your customers from the exercise above, you are now equipped with sufficient information to craft your sales offer and get people to buy your product.

Remember, your sales offer is to communicate everything your customers in the shortest and most concise way possible.

By "everything" I mean the Benefits, Deliverable, Bonuses, Price, etc.

Once you have crafted your sales offer, let’s move on to build your sales page.

Did this article help you know your customers better? I would love to hear your feedback.

Please leave a message below at the comment box and let me know if this article has helped you and how you would like this article to improve.

I’ll be most grateful to you if you could help to share this article in your social networks by clicking on the social media buttons hovering on the left side of this article.

Your friend,


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